Service management : operations, strategy, information technology.

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Service management : operations, strategy, information technology.

Pernyataan Tanggungjawab

Fitzsimmons, James A

Pengarang

Fitzsimmons, James A - Personal Name
Fitzsimmons, Mona J - Personal Name

Edisi

4 th

No. Panggil

658

ISBN/ISSN

0-07-282373-9

Subyek

Service management

Klasifikasi

658

Judul Seri

GMD

Text

Bahasa

English

Penerbit

The McGraw-Hill Companies. Inc

Tahun Terbit

2004

Tempat Terbit

New York

Deskripsi Fisik

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